We value your reviews, as they keep us up to date with how students experience DSA funded support; including being aware of what works and what can be improved.

Anonymous
A
Testimonial
18/07/22
DSA Assessment

My son and I met Daniel for my son's DSA assessment. Daniel asked all the right questions, was sensitive and put our concerns at ease. All in all a positive experience.

Anonymous
A
Testimonial
13/06/22
Daniel mouskis

Very kind, made sure I will have everything I will need for university

Anonymous
A
Testimonial
06/06/22
Feedback

I was well supported in my first semester with note taking but the 2nd semester was not as I expected.
The laptop battery stopped charging and I contacted Remtek system and they promised to get it sorted soon.

Reply from Access-1st

Dear Student,

Thank you for your feedback. Please get in touch with us and we will assist you in finding resolution with any outstanding issues.

With kind regards

Access 1st team

Anonymous
A
Testimonial
16/05/22
Spoke to Christalla

I did my study needs assessment with Christalla and she was very assuring and helpful. A lovely person to speak to.

Emma
E
Testimonial
19/04/22
Thank you

I found my assessment hugely helpful and I cannot thank Christalla enough! She explained everything to me, was so easy to talk to and supported me. I now have a better understanding of the support and help I can access and feel empowered. I found Christalla knowledgable and understanding of my needs. Thank you!

Mukesh Chiman Bhatt
M
Testimonial
11/04/22
DSA without pain

Excellent, informative, but above all very supportive. Assessor went above and beyond to recommend support, and made a strong case for extra needs, all of which were approved. Over a decade with Access-1st; no complaints, highly recommended.

Mia Cuthbertson
M
Testimonial
11/04/22
Study needs Assessment

Christalla was so helpful and friendly!! All my questions were answered perfectly, she was really understanding and allowed me to explain everything. The whole experience was really pleasant and made easy. Can't thank her enough!

Charley welsh
C
Testimonial
21/02/22
Amy Renton is amazing!!

I couldn't of asked for anyone better than Amy, I dont normally do this but, Amy has been amazing, very understanding and quick in replying and solving all the questions/queries I've had. She is one of the only people I can talk to and not have an aniexty attack. She really deserves the praise!

Dawn
D
Testimonial
31/01/22
Katerina - Superior Customer Service

Katerina has provided excellent customer services. she listened and executed her telephone manner appropriately. I felt at ease why making this appointment. She cares for the people she come into contact with. Katerina is an assist to the company.

Anonymous
A
Testimonial
17/01/22
Very Professional and friendly

The entire process was handled with great professionalism and care, the agents were looking to meet my concerns and any type of problems or complications that my situation required, and at the same time they were very kind and careful.

Demetra Georgiou
D
Testimonial
17/01/22
Christalla feedback

Christalla was easy to talk to during my assessment. She made me feel very comfortable and was patient when I needed something repeating. She explained everything thoroughly and clearly. Thank you kindly.

Anonymous
A
Testimonial
04/01/22
Study needs assessment

Christalla was very helpful in asking me about my difficulties and giving me recommendations for support both academically and generally. She was very friendly and understanding, and made sure to cover all aspects of my disability and ask if I had any other questions. I feel confident in the support I will receive in the future

Anonymous
A
Testimonial
29/11/21
Easy, straight forward and rewarding

I found the whole process of applying and having my assessment to be very straightforward. I spent several years studying without DSA via the access 1st team and have found my recent year of study to be much more productive with the added help. Thank you very much.

Louisa
L
Testimonial
15/11/21
Access 1 feedback

I believe that access one is really good.

Gabriela Laura Sârghi
G
Testimonial
01/11/21
They are the best

My experience with Acc Point has been amazing . I recommend with confidence, strength for those who need support. They guide us step by step through everything that needs to be done, so don't worry if you don't know how to proceed. Call them. I confess that in any problem, I had a question, they helped me and thus I eliminated any obstacle or insecurity I had. Thank you very much for all the support. P.S. They are the best.

Anonymous
A
Testimonial
01/11/21
Efficient needs assessment

Christalla Solomon was friendly, kind, reassuring and thorough. She spent more than an hour with me on the phone, ensuring she understood my (rare) genetic condition and it’s impact on my life. Her approach was practical and constructive. The waiting time for an assessment was very short (days). Let us hope SFE are as efficient.

Niven
N
Testimonial
11/10/21
DSA

I found the staff really helpful and they put me at my ease. The assessment has been invaluable in securing the support I need to help me at university.

Anonymous
A
Testimonial
04/10/21
Good service

The service was good and the accessor was very patient to explained everything to me.

Stephanie
S
Testimonial
27/09/21
Assessment

Lovely speaking to Zoe, she was very informative and helpful.

kacey clarke
K
Testimonial
31/08/21
Superb service

My needs assessor, Christalla Solomon, was an absolutely lovely and welcoming woman. She put numerous things into place for me that put me at ease about my transition into University life. She listened and provided me recommendations for the best possible support. She made me feel very comfortable the entirety of the meeting and the communications I’ve had with her otherwise. Could not give any more praise.

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