Reviews

I am extremely upset with the support that I have been given. Since day one I was provided with a laptop that didn't meet my needs and was faulty. Despite complaining for 3 years i still wasn't given the correct help. I feel like my situation was not handled properly, am extremely upset with the service and wouldn't recommend it at all to anyone. till this day i am still emailing in regards to my issue.

I've spoken to Daniel from DSA needs assessment and I was very happy with his help provided. Excellent listener and surely took time to understand me.

VERY HELPFUL AND SUPPORIVE TEAM ,THANK YOU

Chrsitalla was brilliant, attention to details and really caring lovely lady

Christalla was amazing. Very helpful and thorough. Great listener as well and very compassionate.

My experience with Access- 1st has been very positive. Everyone has been very helpful, from the Admin staff to the health professionals, everyone was very considerate of my health problems and needs. I appreciate all the support given to me during my DSA application. Thank you for everything.

Thank you so very much, Christalla Solomon for your professionalism.

I really appreciate all the help you’ve given me and I have been very impressed with the quick responses and availability of the team. Thank you! Michelle

My assessor was amazing and very open when talking too.

Very good and clear communication.

Harry was really calm and understanding when speaking with him on my needs assessment today. He made me feel extremely comfortable and took all of my thoughts and feelings into account. He has given me hope for my upcoming academic year and the access 1st should be proud to have him as a representative. Keep making young people who are struggling feel heard and you’ll change the world. Thank you again !

Felt nervous at the start as I wanted to ensure I get what I need but my needs assessor was brilliant and quick in understanding where I struggle most with my dyslexia which was very impressive and comforting. We also had our session online which I found easy to follow, as I was in the comfort of my home. For future students offer the options in person or online. Although we had some technical issues at the beginning that did not impact our meeting has we had plenty of time. Thank you a lot!

I have never come across such wonderful staff. So helpful and empathetic. It’s refreshing to see, and I was made to feel so comfortable and at ease. Zoë is a credit to the company and such a wonderful assessor with clear understanding and guidance. I never felt once uncomfortable and was such a pleasure to meet someone who had a great understanding. Thank you, once again Zoë. X

I had a problem, and I was given a response very quickly. I greatly appreciate the customer service.

Daniel was understanding and easy to talk to. He was so supportive in response to my anxiety and I didn't once feel judged or tested. I really appreciate the service he provided, he was lovely to talk to. Nell Beaumont

It was an excellent service and it did help me to support my study

The DSA needs assessor was really helpful and understanding. He gave me many options that would accommodate my needs, due to my disability. After our call, I felt like I had been taken care of and he gave me many studying methods that I didn’t even know was available to me. He really took the time to listen, explain and make sure that I understood what was happening. Best service in my opinion.

Christalla was a really friendly assessor who was super easy to talk to and really understood what I struggled with. She suggested support which I had never considered, but I feel will help me a lot throughout my university experience. She was very patient with me and made the whole process easy, walking me through it all. I definitely feel more confident about starting university with the support she has suggested.

Pauline took me through all the options i have with DSA and explained each in the simplest form. My questions were answered by her to my satisfaction. She is simply the best. I would always like to talk to her whenever i want to ask for any thing from your company.

Had an interview with Christalla today. She was absolutely wonderful, clear and extremely helpful and made me feel at ease. Couldn’t fault the service at all.